Annex F
(Mandatory)
Resolution of complaints and disputes
F.1
Complaints and disputes concerning the operation of the appropriate certification system should be lodged with the appropriate designated body.
F.2
The designating authority concerned should, upon request, assist in resolving a dispute in Clause F.1.
F.3
Complaints concerning prepackages should be forwarded with documented and substantiated evidence to the responsible designated body for resolution in terms of its own procedures. Should complaints not be satisfactorily resolved, the matter may be brought to the attention of the relevant designating authority.
F.4
Complaints concerning designated bodies should be forwarded to the designating authority concerned.